Order & Shipping

A. Shipping Costs

• Automatic Calculation: Shipping fees are calculated at checkout based on your delivery address.
• Cost Factors Include:
  • Delivery location
  • Shipping method selected
  • Weight and size of your items
• Preview Charges: You can view your shipping costs before completing your order.
• Carrier Selection: Carriers are automatically assigned based on your shipping method and location. Manual selection of a specific carrier is not available. We aim to choose the most reliable and efficient option for timely delivery.

B. Processing & Delivery Times

• Order Processing:
  • Takes 5–7 business days for order verification, quality checks, and packaging before shipment.
• Standard Shipping:
  • Estimated delivery is 9–14 business days after dispatch, depending on the destination and courier.
• Important Notes:
  • Delivery times are estimates and may vary due to:
    • Peak seasons or high order volumes
    • Customs clearance delays
    • Unforeseen carrier issues
  • We will communicate promptly if there are significant changes or delays.

C. Change of Shipping Address

• If you need to change your shipping address, please email our support team (email listed in the website footer) within 12 hours of placing your order.
• Once an order is confirmed, it is processed without delay. Should you wish to change the shipping address, please contact our support team via the email address provided in the footer of our website as soon as possible—ideally within twelve (12) hours of placing your order. While we will make every effort to accommodate such requests, we cannot guarantee that changes can be made after this period. We therefore urge customers to double-check their shipping information before confirming their purchase.

D. Order Tracking

• To track your order, please email our support team with the subject line: "Tracking Order" and include your order ID.
• We’re happy to assist you with tracking updates.

E. Damaged Parcels

• If your order arrives damaged, please report it within 7 days of delivery.
• Photo evidence of the damage is required for refund or replacement processing.
• We’re committed to resolving such issues quickly and fairly.

We appreciate your trust in our store and thank you for taking the time to review our shipping policies. Our team is dedicated to ensuring a smooth and reliable delivery experience for every order. If you have any further questions or need assistance, please don’t hesitate to reach out to our support team. Your satisfaction is our priority, and we’re here to help every step of the way.