Exchanges & Returns

Return Eligibility

We offer a 30-day return policy, starting from the day your order is delivered. Within this period, you may return your item in accordance with our return guidelines.

To be eligible for a return, your item must meet the following criteria:

• Condition: The item must be unused and in the same condition you received it.
• Packaging: It should be in its original packaging with tags and labels attached.
• Damage: Items with intentional damage will not be accepted and will be charged in full.

How to Return an Item?

1. Contact Customer Service: Reach out to our customer service team and provide your order details: Email, Recipient’s name, transaction ID
2. Return Instructions: Once confirmed, we’ll provide you with the necessary return instructions.
3. Return Requirements: Please ensure the item is in its original, unused condition, with the purchase receipt. Damaged or incomplete items cannot be returned unless due to our error.
4. Refund Process: Once your cancellation is confirmed, we will process your refund within 5–7 business days. The refund will be issued to the original method of payment.

Please kindly note that: Do not send items to the address on the package. Contact us, and we will provide you return address before proceeding with any return.

Modification policy:

• You may request changes to your order within 24 hours of placing it.
• After 24 hours, your order will usually be in the processing and packaging stage. If you wish to modify any details, please contact us as soon as possible. While changes cannot be guaranteed at this stage, we will do our best to accommodate your request if feasible

Please review your order carefully before confirming your purchase.

How to Request a Modification?

If you need to update your order information, please reach out to us via our Contact Us page and include the following details so we can assist you promptly:

• Your Email address
• Recipient’s name
• Transaction ID

Order Processing & Cancellation Policy

Order Processing

• Immediate Processing: Once an order is placed, it’s immediately processed to ensure fast fulfillment.

Cancellation

• Cancellation before 24 hours of placement will be approved. After that time, the order will move to process and package, so this needs to be considered. In case the order is under processing, the cancellation is impossible.
• To cancel your order, please contact us at Contact Us page and provide your order details: Email, Recipient’s name, transaction ID so that we can offer prompt support.

Refund Policy

Refund Eligibility

• Damaged Items: We accept returns within 7 days of receipt for damaged or broken items, supported by photos.
• Non-Refundable Conditions:
  • Failed deliveries due to incorrect shipping details, customer unavailability, or loss due to security issues are not eligible for refunds.
  • Refusal of delivery or non-acceptance of the package is not grounds for a refund.
  • Shipping fees are non-refundable once items have been dispatched.

Method of Refund

• Refunds will be issued to the original payment method (e.g., credit card).

How to Request a Refund

• Contact Customer Support: Please reach out to us via the email address provided in the website footer.

Exchanges

If you wish to exchange an item:

• Please contact our customer support team with the subject line “Exchange for Order #[Order Number]”.
• We’ll assist you with the exchange process.

Need Help?

If you have any questions about returns or exchanges, our support team is here to help. Just reach out to us via the email address shown on the website footer —we’re always happy to assist. Your satisfaction matters, and we’ll do our best to make things right.